AV LANE POLICIES

PAYMENT

We accept Paypal, Visa, Master Card and American Express with approved authorization. We also accept government and corporate purchase orders with verified authorization. Our payment terms for purchase orders with approved credit are Net 20 days. Checks and money orders are also accepted but may require a ten day hold to verify authenticity.

SHIPPING

Many items are shipped directly from our manufacturers. Texas State Sales Tax will apply for all items shipped within the State of Texas. Items shipped to California from manufacturers in the State of California will also be required to pay California State Sales Tax as required by law. If you are purchasing from the State of california please contact us to verify if the product you are purchasing will be shipped from a California manufaturer.

Be sure to immediatley and carefully check your package when you recieve it. If the box is damaged or there seems to be internal box damage to the product, do not accept the shipment from the carrier. Contact us immediately and we will provide a replacement for items that were verifiably damaged in shipping. Once you accept the package we will not be responsible for damage.

RETURNS

All return requests will be addressed on a case by case basis. A 10-15% restocking charge may apply. Returns are limited to within ten days of receiving the product. You will be responsibe for return shipping of the product. If it is our mistake, we'll cover it.

WARRANTIES

Warranties in most cases are covered by our manufacturers. We do not service or repair products. In many cases manufacturers will cover return shipping costs if the product is defective. Some products may offer extended warranties through third party companies. If you do not find the information in the product specifications or the manufacturers web site, please contact us and we will provide the warranty information on your product.

Our objective is to guarantee your complete satisfaction with your purchase. We will work with you on any product issues shipped from our manufacturers. We can not be responsible from misuse of the product or using the product in other ways than what the product was intended for. Please read your owners manuals carefully as many products contain cautions on product usage, transportaion and storage. Some products have limitations on location altitude of usage and extreme temperature operation.

OUR POLICY TO YOU

Call us! We believe 'customer service' means just that. When you call us you will speak to a real person. No buttons to push, no machine interface. We are here to serve you, our customer, and that is our commitment and our number one priority.

Thank you and please feel free to provide feedback at any time!